How to contact Instagram customer service | Troubleshooting tips

How to contact Instagram customer service

/ 05:03 PM March 04, 2021

Sometimes, you need to know how to contact Instagram customer service. Even social media platforms experience issues, so users require assistance to resolve them. Instagram users don’t usually encounter problems, so you’re probably unaware of how to reach its support teams. Luckily, this article can show you the ropes!

First, we’ll tackle the necessary information about Instagram. Specifically, we’ll briefly discuss its history and features. Then, we’ll explain how to reach Instagram’s customer service via smartphone or PC. Lastly, we’ll proceed with troubleshooting for common problems that
Instagram users encounter.

Like most people, you probably use Instagram for fun. On the other hand, you might need your Instagram account for business purposes. Nevertheless, customer service can help you continue using the social media site. Better yet, you could try the troubleshooting tips first to fix the issues yourself.

What is Instagram?

What is Instagram?

The social media giant started in 2010. Its founder, Kevin Systrom, was a 27-year-old graduate of Stanford University. He didn’t know how to code, so he learned during his days off work.

Two years later, Facebook acquired the social media website for $1 billion in cash. Nowadays, Instagram has more than a billion active users around the world, probably including you!

You may know Instagram as a quirkier version of Facebook. The website allows users to share their daily experiences and contact Instagram customer support if necessary.


Instagram Stories is one of its latest features. It allows people to share short videos and pictures that only last for 24 hours. Afterward, the deleted stories go to your private Archive.

There’s also Instagram Reels that lets you record and post 15-second videos. As you may have noticed, the social media site designed it to rival TikTok.

Just like Facebook Marketplace, you can sell products and services on Instagram. What’s more, the Shop feature lets you purchase goods from other users.


How to reach Instagram customer support

How to reach Instagram customer support

While Instagram is a nifty platform, you may sometimes encounter errors. You may speak with Instagram customer service using the following contact information:

* Phone number – (650) 543-4800
* Email address – [email protected]

However, customer service reps might not reach out directly. Instead, you may check the Instagram help center to solve most problems on the platform.

If you’re using a computer, just enter on your internet browser. Alternatively, you could use your smartphone’s Instagram app:

1. Tap the app, and then tap your icon found in the bottom-right corner.
2. In the top-right corner, tap the parallel bars.
3. Go to the bottom of the menu, then tap Settings.
4. On the next screen, tap Help.
5. Tap Help Center. From there, select the topic related to your issue to find a solution.

How to report issues to Instagram customer service

How to report issues to Instagram customer service

Social media websites all require users to follow their community guidelines. These are intended to maintain a healthy user environment, free of abusive or illegal content.

However, violations may occasionally slip from Instagram’s watchful eye. As a result, users must take the initiative and report issues to Instagram’s support team.

1. Follow the previous steps to access the Instagram Help Center.
2. Select Privacy and Safety Center on the left-hand menu.
3. Select Report Something on the same menu.
4. Select the type of issue that matches yours. Then, follow the steps provided by Instagram to report the problem correctly.

Common troubleshooting tips

Even the latest tech breaks eventually, including Instagram and other social media. Fortunately, you don’t always need to request assistance from Instagram customer service.

There are do-it-yourself fixes that could solve Instagram crashes with less hassle. Whether you’re using an Android phone or an iPhone, there are solutions available.

If you’re using Android, you might need to uninstall and reinstall the app. Some phones refuse Instagram live updates, so yours may simply have an outdated version.

For iPhone users, restart your phone then test the Instagram app after. Also, allow any updates for Instagram. If it still crashes, try uninstalling and reinstalling the smartphone app.

What’s more, you could try the iPhone recovery mode or DFU mode. You’ll need to follow different steps depending on your iPhone model. Follow these tips if you’re using an iPhone 12.

If the problem persists, you might need help from Instagram customer service. Otherwise, you may have to visit where you bought the smartphone and get it fixed.


Instagram is a fun social media platform to share your ideas. Multiple features like Stories, Shop, and Reels improve user experience.

Sometimes, users may run into issues while using the site. Thankfully, Instagram customer service assists by showing DIY troubleshooting tips.

What’s more, users can report others who violate community guidelines. As a result, it maintains a safe user environment and the site’s functionality.

However, your smartphone may have issues. You may need to restart your Android phone or iPhone. Also, you may need to update its version of the Instagram app.

Make sure you’ve tried Instagram’s customer service and all the do-it-yourself fixes. If these tips don’t work, your smartphone might need repairs.

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