Rocket Loans Reviews and Ratings (2026)

Rocket Loans Company Logo

Searching for Rocket Loans reviews usually means one question is top of mind: Is this lender worth the fees, or is there a better option? With origination fees up to 9.99 percent, borrowers can pay thousands more than competitors with zero origination fees.

This review draws on credible sources, including the Better Business Bureau (BBB), Trustpilot, Consumer Financial Protection Bureau (CFPB) complaints, and real borrower experiences. All data is current as of 2026.

We cover Rocket Loans’ legitimacy, fees, customer experiences, and comparisons with other major lenders like SoFi, LightStream, Discover, and Upstart. By the end, you’ll know whether Rocket Loans fits your financial needs.

TL;DR: quick verdict

• Split ratings: Rocket Loans earns 4.9 out of 5 on Trustpilot (8,689+ reviews) and holds an A+ BBB rating, but its BBB customer reviews are mixed and small in number. Only 12 CFPB complaints exist on record.
• Legitimacy: Rocket Loans is a legitimate lender backed by publicly traded Rocket Companies Inc. (NYSE: RKT), with BBB accreditation since 2015.
• Safety/Risk: Generally safe with no known data breaches, but the origination fee of up to 9.99 percent is the biggest financial risk; it’s deducted before we receive our funds.
• Best for: Borrowers with fair-to-good credit (640+) who need fast funding, often same day, for debt consolidation loans or personal expenses.
• Weak fit for: Borrowers with excellent credit who qualify for zero-fee lenders like SoFi or LightStream, or anyone who needs loan terms beyond 36 or 60 months.

What is Rocket Loans?

Rocket Loans homepage

Rocket Loans is an online personal loan platform that provides fast, unsecured financing through a fully digital application process. It’s designed for borrowers who want quick access to funds without going through a traditional bank branch.

To give a clearer picture, here are the key details about the company:

• Headquarters: 1050 Woodward Avenue, Detroit, Michigan
• Founded: 2015
• Public launch: 2016
• Parent company: Rocket Companies Inc. (also behind Rocket Mortgage, Rocket Money, and Rocket Homes)

Who owns it?

Before we dig into the ratings and complaints, let’s establish who Rocket Loans actually is and what they bring to the table.

The company is led by CEO Varun Krishna, who has served as CEO of Rocket Companies since September 2023, following prior roles at Intuit/TurboTax and PayPal. Founder Dan Gilbert remains chairman. Rocket Companies went public on the NYSE in August 2020, raising $1.8 billion, and has funded more than $204 billion in loans across its broader lending ecosystem.

In 2025, Rocket Companies also signaled aggressive expansion beyond personal lending with announced acquisitions of:

• Mr. Cooper Group, the largest mortgage servicer in the U.S.
• Redfin, a major real estate brokerage platform

Rocket Loans stands out mainly for accessibility and speed. Unlike competitors such as SoFi and LightStream, which often require credit scores of 680 or higher, Rocket Loans may approve borrowers with scores as low as 640, making it more accessible for fair credit personal loans.

Approved loans can also be funded the same day, though that convenience comes with higher costs, including origination fees of up to 9.99 percent.

Business model and loan structure

Rocket Loans earns revenue through two primary channels:

• Origination fees (up to 9.99 percent of the loan amount, deducted before you receive funds)
• Interest charges over the life of the loan

Borrowers can expect:

• APR range: 8.01 percent to 29.99 percent

It’s also important to note that Rocket Loans is not the direct lender. All loans are issued by:

• Cross River Bank, a New Jersey state-chartered, FDIC-member bank

Rocket Loans serves as the technology and marketing platform, meaning borrowers apply and manage the process entirely through Rocket’s digital experience.

Rocket Loans services and products

Rocket Loans offers unsecured personal loans with the following details:

• Loan amounts: $2,000 to $45,000 for new customers; up to $75,000 for returning clients in good standing or those with a Rocket
• Mortgage/Mr. Cooper’s mortgage relationship
• Loan terms: 36 months or 60 months only
• APR range: 8.01 percent (with autopay discount) to 29.99 percent
• Loan purposes: Debt consolidation, home improvement, medical expenses, weddings, moving, auto repairs, travel, and other personal expenses
• Autopay discount: 0.30 percent APR reduction when enrolled at origination
• Prepayment penalty: None

Eligibility requirements include:

• Minimum credit score of 640
• Must be 18 or older (19 in Alabama and Nebraska)
• U.S. citizen or permanent resident with a valid SSN
• Sufficient income to support debt-to-income ratio (some sources suggest a $24,000 annual minimum)
• Ohio residents must borrow more than $5,001

Rocket Loans’ safety limitations to know

The biggest safety gaps we identified are operational rather than structural:

• Payment processing delays: Multiple BBB complaints describe scheduled payments not processing on time, resulting in late fees and potential credit reporting issues.
• Payoff processing time: Some borrowers report waiting 16+ days for the payoff to reflect as paid, a significant delay that can affect credit utilization calculations.
• Autopay discount timing: The 0.30 percent autopay discount is only available if enrolled at loan origination. Adding autopay later doesn’t qualify for the discount, a detail many borrowers miss.
• Hardship deferment confusion: BBB complaints show miscommunication about deferment terms and when payments restart after a hardship period.

How does Rocket Loans work?

Rocket Loans is designed for speed and simplicity, with most of the process completed online in just a few minutes. Here’s what borrowers can typically expect.

Checking your rate

Borrowers start on rocketloans.com by entering basic details such as loan amount, purpose, income, and personal information. Rocket Loans runs a soft credit check, so your score is not impacted. Prequalified offers appear within minutes, showing estimated APR, monthly payment, and any origination fee.

Choosing loan terms

Applicants can select either a 36-month or 60-month repayment term. Rocket Loans also offers a 0.30 percent APR discount for enrolling in autopay at origination.

Completing the application

Moving forward requires a full application and a hard credit inquiry, which may temporarily lower your score. Rocket Loans verifies identity and income, and self-employed borrowers may face additional documentation. Approval decisions are often issued the same day.

Getting funded

Approved loans may be funded as soon as the same day, though many borrowers receive funds within one to three business days. Keep in mind that origination fees are deducted before disbursement, meaning you receive less than the approved loan amount but still repay the full balance plus interest.

Repayment and fees

Payments are fixed and managed through an online dashboard. Rocket Loans charges a $15 late fee and a $15 ACH return fee, but there is no prepayment penalty, allowing borrowers to pay off the loan early without extra cost.

Rocket Loans fees and pricing

Here’s everything we need to know about the true cost of borrowing from Rocket Loans, no sugarcoating.

Rocket Loans origination fee

Rocket Loans charges an origination fee of up to 9.99 percent of the loan amount. The exact percentage depends on our creditworthiness, loan amount, and term. This fee is deducted from the loan proceeds before disbursement, meaning we receive less than we borrow but repay the full amount.

Rocket Loans’ late payment and return fees

• Late payment fee: $15
• ACH return/returned check fee: $15
• Prepayment penalty: $0

Rocket Loans autopay discount

Enrolling in autopay at loan origination reduces our APR by 0.30 percent. This must be set up when we first take the loan. Adding autopay later doesn’t qualify for the discount, a policy that frustrates many borrowers who didn’t know about it upfront.

Rocket Loans total cost breakdown

Let’s look at two real examples to understand the true cost:

Example 1: $10,000 loan with 5 percent origination fee, 15 percent APR, 36-month term

• Origination fee (5 percent): $500
• Amount received: $9,500
• Amount owed: $10,000
• Estimated monthly payment: ~$346
• Total interest paid over 36 months: ~$2,468
• Total cost (origination + interest): ~$2,968

Example 2: $25,000 loan with 9.99 percent origination fee, 20 percent APR, 60-month term

• Origination fee (9.99 percent): $2,498
• Amount received: $22,502
• Amount owed: $25,000
• Estimated monthly payment: ~$662
• Total interest paid over 60 months: ~$14,720
• Total cost (origination + interest): ~$17,218

That second example shows why the origination fee matters so much. We’re paying nearly $2,500 upfront just for the privilege of borrowing, on top of nearly $15,000 in interest over five years.

Rocket Loans fee transparency assessment

To Rocket Loans’ credit, all fees are disclosed upfront during prequalification. We see the origination fee, APR, and monthly payment before committing to anything. No hidden fees have been reported by customers. The transparency is above average for the personal loan industry.

How Rocket Loans’ fees compare to competitors

• SoFi: No required origination fee (optional fee available for a lower rate). APR starts at a comparable range. Clear winner on fees for borrowers who qualify.
• LightStream: Zero origination fees and zero late fees. APRs start as low as 6.94 percent. Significantly cheaper overall, but requires a credit score of 680+.
• Discover Personal Loans: No origination fees. Competitive rates. Maximum loan amount of $40,000 (lower than Rocket Loans’ $45,000).
• Upstart: Charges origination fees up to 12 percent, but accepts credit scores as low as 600. Similar fee structure to Rocket Loans, but serves a lower-credit audience.

Bottom line: if we have excellent credit, we’re overpaying with Rocket Loans. If we have fair credit and need speed, the fee may be a reasonable trade-off.

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Rocket Loans’ interest rates and APR breakdown

Understanding the full rate picture helps us evaluate whether Rocket Loans offers a competitive deal for our specific credit profile.

Rocket Loans APR range

Rocket Loans’ APR ranges from 8.01 percent (with autopay discount) to 29.99 percent (without autopay). The rate we receive depends on our credit score, income, debt-to-income ratio, and chosen loan term.

Borrowers with credit scores near 640 will likely see rates closer to the upper end. Those with scores above 720 can generally expect rates in the lower-to-mid range.

How Rocket Loans rates compare

• LightStream: APRs start as low as 6.94 percent, lower than Rocket Loans’ floor of 8.01 percent
• SoFi: Competitive starting APRs with multiple discount options, including autopay and direct deposit
• Upstart: APRs can go higher than Rocket Loans for lower-credit borrower

Rocket Loans’ rates are competitive for fair-credit borrowers but not best-in-class for those with excellent credit. The 0.30 percent autopay discount is also modest compared to some competitors that offer larger rate reductions through multiple discount programs.

Rocket Loans real customer reviews

Understanding what real borrowers experience is essential before we commit to any lender. Here’s what the data shows across every major review platform.

Trustpilot reviews

Rocket Loans Trustpilot profile

Rocket Loans holds a 4.9 out of 5 rating on Trustpilot based on 8,701 reviews. The overwhelming majority of reviews are positive, making it one of the highest-rated personal loan lenders on the platform.

Top positive themes:

• Same-day funding: Borrowers frequently describe receiving funds within hours of approval
• Easy application: Many report completing the entire process in under five minutes
• Professional customer service: Responsive and helpful phone support throughout the process

Top negative themes:

• High origination fees: Borrowers express frustration at receiving less than the approved loan amount
• Slow payoff processing: Some report waiting 16+ days for the loan to show as fully paid off
• Autopay discount limitation: Borrowers who didn’t enroll at origination feel penalized for not knowing the rule

A recurring complaint pattern stands out: borrowers who need to pay off the loan early describe a frustrating gap between making the final payment and the account reflecting a zero balance. This delay can affect credit reports and cause unnecessary stress.

BBB reviews and complaints

Rocket Loans Better Business Bureau (BBB) profile

Rocket Loans holds an A+ BBB rating and has been accredited since Nov. 6, 2015. In the last 3 years, 23 complaints have been filed, and 8 have been closed in the last 12 months as of February 7, 2026.

The most common BBB complaint categories include:

• Payment processing delays: scheduled payments are not processing on the correct dates
• Hardship deferment confusion: miscommunication about when payments restart
• Identity theft claims: accounts allegedly opened without authorization
• Debt validation disputes: customers claiming accounts were assigned in error

Customer reviews on BBB are mixed, but the sample size is smaller than on Trustpilot. Importantly, the company responds to every complaint with detailed explanations.

Reddit reviews

On subreddits like r/Advice and r/PersonalFinance, the consensus is that Rocket Loans is a legitimate, safe lender—not a scam.

• Speed vs. Cost: Users highlight that while same-day funding is a major pro, the 9.99% origination fee makes it much pricier than credit unions.
• The 640-Score Choice: It is frequently recommended for those with fair credit (640+) who are often rejected by “prime” lenders like SoFi.
• Customer Support: Unlike other digital lenders, Redditors often note that their phone support is surprisingly responsive and helpful.

The Reddit Verdict: Great for urgent needs if your credit is “just okay,” but avoid if you have the score (680+) to qualify for fee-free alternatives.

Rocket Loans’ Google, WalletHub, and consumer affairs reviews

WalletHub review card for Rocket Loans

Rocket Loans does not have a prominently listed or aggregated Google Reviews profile. Similarly, ConsumerAffairs does not feature a dedicated Rocket Loans rating page. WalletHub users rate Rocket Loans 3.8 out of 5 based on 167 reviews, which aligns with the generally positive Trustpilot sentiment.

Common praise across platforms

• Same-day or next-day funding speed (Trustpilot, WalletHub)
• Application completed in minutes with instant prequalification (Trustpilot)
• Transparent fee disclosure with no surprises at closing (Trustpilot, BBB responses)
• Helpful and professional phone support (Trustpilot)
• Effective for consolidating high-interest credit card debt into a single payment (Trustpilot)
• No prepayment penalties, allowing early payoff (all platforms)

Common complaints across platforms

• Origination fee up to 9.99 percent reduces the amount received (Trustpilot, Reddit)
• Only two loan term options, 36 or 60 months (Trustpilot)
• Payoff processing takes 16+ days to reflect (Trustpilot, BBB)
• Payment processing delays are causing late fees (BBB)
• Autopay discount is only available at origination (Trustpilot)
• Income verification challenges for self-employed borrowers (Trustpilot)
• No co-borrower or joint loan option (multiple platforms)

Rocket Loans’ outcomes & success rate

Rocket Loans, offered by Rocket Companies, delivers strong outcomes for qualified borrowers, with high approval rates for credit scores above 640 and rapid funding praised in user reviews.

Borrowers frequently secure $2,000–$45,000 loans over 36 or 60 months for needs such as debt consolidation or home repairs, often with same-day funding if approved early in the business day. Success hinges on fair-to-excellent credit, autopay discounts lowering APRs to 8–18%, and no prepayment penalties, though origination fees up to 9.99% apply.

• High approval success for 670+ FICO scores via soft prequal, with instant decisions and funds in 1–3 days (Trustpilot 4.9/5 from 8,699 reviews); many report seamless online processes (Rocket Loans reviews)
• Fast funding outcomes shine for urgent uses, like renovations completed in hours after approval, though verification documents can cause minor delays.
• Rate competitiveness drives payoff success (e.g., better-than-expected APRs for 800+ scores), but fair-credit users (640–669) face higher costs than rivals like credit unions.
• Customer service boosts satisfaction when friendly reps resolve issues quickly, leading to repeat business and recommendations.​
• Challenges include limited terms and sub-640 rejections, but overall legitimacy is affirmed across platforms like Credible.

Read more: Short-term credit, long-term thinking

Rocket Loans customer support

Here’s everything we need to know about contacting Rocket Loans when questions or issues arise.

How to contact Rocket Loans support

Rocket Loans offers phone and email support. The primary channel is phone at 800-333-7625. Hours are Monday through Friday, 9:00 a.m. to 7:00 p.m. ET, and Saturday, 9:00 a.m. to 6:00 p.m. ET. Email support is available through the website contact form. There is no live chat feature or dedicated mobile app.

Rocket Loans’ response times

Trustpilot reviews consistently praise Rocket Loans’ customer service as responsive and professional. Phone support appears to be the fastest channel for getting answers. BBB complaints show a 100 percent response rate, though resolution timelines vary depending on the issue’s complexity.

Common complaints about Rocket Loans support

• Hardship deferment terms were not clearly communicated by phone agents
• Difficulty resolving payment processing errors that result in late fees
• Slow resolution of payoff balance discrepancies
• No phone support available on Sundays

Tips for getting Rocket Loans issues resolved

• Call during weekday morning hours for shorter wait times
• Document every interaction, note the date, time, agent name, and what was promised
• If a payment issue arises, file a BBB complaint. Rocket Loans responds to 100 percent of them with detailed explanations
• For payoff issues, request written confirmation of the payoff date and expected processing timeline
• If we’re struggling with payments, ask about hardship deferment options early, don’t wait until we’re already late

Rocket Loans pros and cons

Rocket Loans isn’t perfect. Here are the areas where they genuinely stand out and where they clearly fall short.

Rocket Loans advantages

• Same-day funding available: Qualified borrowers can receive funds within hours of approval, one of the fastest timelines in the same-day personal loans category.
• Lower credit score threshold: A minimum score of 640 opens the door for fair-credit borrowers who get rejected by LightStream (680+) or SoFi (680+).
• Transparent prequalification: The soft credit check lets us see real rates and fees without affecting our credit score.
• No prepayment penalty: We can pay off the loan early at any time, saving on interest with zero extra charges.
• Strong parent company backing: Rocket Companies is publicly traded (NYSE: RKT) with over $204 billion in total loans funded across all products.
• High customer satisfaction on Trustpilot: A 4.9 out of 5 rating across 8,689+ reviews is exceptionally strong for a personal loan lender.
• Clean regulatory record: Only 12 CFPB complaints on file, with timely responses to all of them.

Rocket Loans disadvantages

• Origination fee up to 9.99 percent: On a $45,000 loan, that’s up to $4,496 deducted before we receive a dime, while SoFi, LightStream, and Discover charge $0.
• Only two loan terms: Choosing between 36 or 60 months gives us very little flexibility. Competitors offer terms of 24 to 84 months, letting borrowers fine-tune their monthly payments.
• No co-borrower option: We can’t add a co-signer or joint applicant to strengthen our application or qualify for a better rate.
• Lower maximum for new customers: The $45,000 cap is well below SoFi’s $100,000 and LightStream’s $100,000 maximums.
• Autopay discount only at origination: Missing the 0.30 percent discount at signup means we’re permanently locked out, a frustrating policy that catches many borrowers off guard.
• Payoff processing delays: Reports of 16+ days for payoff to reflect create real problems for borrowers trying to close out debt quickly.
• Not available in 4 states: Borrowers in Iowa, Maryland, Nevada, and West Virginia can’t apply at all.
• No mobile app: Loan management is web-only, which feels outdated compared to competitors with full-featured apps.

Who should use Rocket Loans?

Ideal for borrowers who:

• Have a credit score between 640 and 720
• Need funds quickly
• Want loans from $2,000 to $45,000 (up to $75,000 for existing Rocket Mortgage/Mr. Cooper customers) Are comfortable with 36- or 60-month repayment terms

Better options if you:

• Have a credit score above 680 → consider SoFi or LightStream for lower APRs and no origination fees
• Need a loan over $45,000 → SoFi or LightStream offer up to $100,000
• Want flexible terms (24 or 48 months) → Discover or Best Egg
• Need a co-borrower → local credit unions or SoFi

Rocket Loans vs. competitors

The personal loan market is crowded. Here’s how Rocket Loans stacks up against the biggest names in the space.

Rocket Loans vs. LightStream (fees and rates)

LightStream charges zero origination fees and zero late fees. APRs start as low as 6.94 percent, lower than Rocket Loans’ 8.01 percent floor. LightStream also offers a Rate Beat program that undercuts competitor offers by 0.10 percentage points. However, LightStream requires a credit score of 680+ and doesn’t offer prequalification with a soft credit check. Rocket Loans wins on accessibility and speed; LightStream wins on cost for well-qualified borrowers.

Rocket Loans vs. SoFi (overall value)

SoFi charges no required origination fees and offers personal loans up to $100,000. SoFi also provides member benefits like career coaching and unemployment protection that Rocket Loans doesn’t match. The minimum credit score is typically around 680. For borrowers who qualify, SoFi is the better deal on almost every metric. Rocket Loans’ advantage is its lower minimum credit score of 640 and its same-day funding.

Rocket Loans vs. Discover Personal Loans (simplicity)

Discover charges no origination fees and offers competitive rates with a straightforward application. The maximum loan amount is $40,000, slightly lower than Rocket Loans’ $45,000. Discover also offers direct payments to creditors for debt consolidation, unlike Rocket Loans. For borrowers focused on consolidation with no fees, Discover is the stronger pick. Rocket Loans wins on speed and slightly higher loan amounts.

Rocket Loans vs. Upstart (credit flexibility)

Upstart accepts credit scores as low as 600 using AI-driven underwriting that considers education and employment history. However, Upstart’s origination fees can reach 12 percent,  even higher than Rocket Loans’ 9.99 percent cap. For borrowers with scores between 600 and 639, Upstart may be the only option. For those at 640+, Rocket Loans offers a more established platform with lower maximum fees.

Rocket Loans vs. Best Egg (features)

Best Egg offers secured loan options and direct creditor payment for debt consolidation. It also provides credit score monitoring as a perk. Best Egg charges origination fees up to 8.99 percent, putting it in a similar range as Rocket Loans. The main difference is Best Egg’s broader feature set. Rocket Loans wins on brand recognition and funding speed.

Tips for getting the best deal from Rocket Loans

Follow these tips to maximize our results if we decide Rocket Loans is the right fit.

Enroll in autopay at origination

The 0.30 percent APR discount is available only when we sign up for autopay at loan origination. If we skip it and try to add autopay later, we lose the discount permanently. Even 0.30 percent adds up over 36 or 60 months.

Prequalify with multiple lenders first

Rocket Loans’ soft credit check prequalification doesn’t affect our score. We should also prequalify with SoFi, LightStream, and Discover before committing. Comparing real offers side by side, not just advertised rates, is the only way to know if Rocket Loans is actually our best option.

Borrow only what we need after the origination fee

Since the origination fee is deducted before disbursement, we need to account for it. If we need exactly $10,000, we should request enough to cover the fee so we actually receive $10,000 after the fee is deducted.

Choose the shortest term we can afford

The 36-month term costs significantly less in total interest than the 60-month term. If our budget can handle the higher monthly payment, the shorter term saves us real money.

Pay off early if possible

With no prepayment penalty, every extra payment goes directly toward our principal. Even small additional payments each month can shave months off the loan and save hundreds in interest.

Document everything during payoff

Given the reported 16+ day delay in payoff processing, we should request written confirmation of our payoff date and keep records of every payment. This protects us if there’s a dispute about our balance or account status.

Rocket Loans contact information

Here are our options to reach Rocket Loans directly:

• Phone: 800-333-7625
• Hours: Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern time; Saturday, 9:00 a.m. to 6:00 p.m. Eastern time
• Address: 1050 Woodward Ave., Detroit, MI 48226
• Website: rocketloans.com
• Email: Available through the website contact form
• Support channels: Phone, email, and online dashboard

Frequently asked questions (FAQs)

Does Rocket Loans affect our credit score?

Prequalification uses a soft credit check, which does not affect our score. However, submitting a full application triggers a hard inquiry that may temporarily lower our score by a few points. Once the loan is active, on-time payments can help build our credit over time.

Can we get a Rocket Loans personal loan with a 640 credit score?

Yes. A credit score of 640 is the reported minimum for Rocket Loans, though the company doesn’t publicly disclose this threshold. Borrowers, at a minimum, will likely receive higher APRs and origination fees than those with scores above 700.

How long does Rocket Loans take to fund?

Many borrowers report same-day funding after approval. In most cases, funds arrive within one to three business days. The speed depends on our bank’s processing times and when we complete the application during business hours.

Can we use a Rocket Loans personal loan for debt consolidation?

Yes. Debt consolidation is one of the most popular uses for Rocket Loans. We receive the funds directly and then pay off our existing debts ourselves. Unlike Discover, Rocket Loans does not pay creditors directly on our behalf.

Does Rocket Loans charge a prepayment penalty?

No. We can pay off our Rocket Loans balance early at any time without any additional fees or penalties. This is a genuine advantage, especially for borrowers who want to save on interest by making extra payments.

Final verdict: Is Rocket Loans worth it?

Rocket Loans is a legitimate personal loan lender known for fast funding and a smooth online application, supported by a 4.9-star Trustpilot rating and an A+ BBB score. Its main drawbacks are the origination fee (up to 9.99 percent) and limited loan terms (36 or 60 months), which make it less competitive for borrowers with excellent credit.

• Best for: Borrowers with credit scores of 640–720 who need quick cash, want to consolidate high-interest debt, or have an existing Rocket Mortgage or Mr. Cooper relationship for higher loan amounts.
• Alternatives: Those with higher credit scores, larger loan needs, or a desire for zero-fee loans may find better options with SoFi, LightStream, Discover, or Best Egg.
• Bottom line: Rocket Loans is ideal for borrowers prioritizing speed and convenience over cost. Always check your rate with Rocket Loans’ soft credit check and compare it with at least two other lenders to ensure the best deal.

Rocket Loans’ additional resources

For further research, we recommend visiting Rocket Loans’ official website at rocketloans.com to check current rates and prequalify. If we want to file a complaint or verify the company’s standing, we can visit the Better Business Bureau (BBB) or the Consumer Financial Protection Bureau (CFPB). The Federal Trade Commission’s consumer advice page at consumer.ftc.gov also offers guidance on avoiding personal loan scams and protecting our financial information.

If we experience issues with Rocket Loans, we can file complaints through the BBB, the CFPB’s online complaint portal or our state attorney general’s office.