Cherry Creek Mortgage Reviews and Ratings
The Cherry Creek Mortgage logo, the brand a Colorado lender used for decades before it became a division of Guild Mortgage.
If you are looking for Cherry Creek Mortgage reviews, you need current facts. After all, this brand has changed a lot in a short time. Cherry Creek Mortgage began in Colorado in 1987, and for years it ran as an independent home lender. Today, however, that is no longer true.
In March 2023, Guild Mortgage bought Cherry Creek and turned it into a division. Then in March 2025, Jet HomeLoans bought part of the Cherry Creek business. The Cherry Creek website now sends visitors to Guild Mortgage to find a loan officer.
This change matters for two groups of readers. First, you may be a past customer trying to find who handles your loan now. Alternatively, you may be a new buyer who saw the Cherry Creek name and wants to know if it still lends. Either way, this review makes the current picture clear. In short, it covers the history, a past federal court case, real customer feedback, and where to get current rates.
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What is Cherry Creek Mortgage
Cherry Creek Mortgage now brands itself as a division of Guild Mortgage and points visitors to Guild to find a loan officer.
Cherry Creek Mortgage is a home loan brand from Colorado. Jeff May founded it in 1987, and he grew it for more than 30 years. Before 2023, the company ran 68 branches across 45 states. In addition, it ranked as a top 10 reverse mortgage lender. Today, though, it is not a standalone company.
The name still shows up online. However, the business behind it now sits inside larger firms. In fact, two deals explain the shift.
How the Guild Mortgage deal works
Guild Mortgage bought Cherry Creek in March 2023. As a result, Cherry Creek became its own division of Guild, and Jeff May, the founder, led that division. Notably, the deal added 68 branches and a strong reverse mortgage team to Guild. For retail borrowers, therefore, Guild became the licensed lender. Guild holds NMLS ID #3274.
How the Jet HomeLoans deal fits in
Meanwhile, a second deal closed on March 4, 2025. Jet HomeLoans bought Cherry Creek Mortgage LLC and its servicing and securitization work. For context, this firm is the mortgage arm of Dream Finders Homes, a public homebuilder. This part of Cherry Creek focused on new build construction loans. In total, about eight staff moved over in that deal.
So both deals are real. On one hand, Guild took the retail branches and reverse mortgage business in 2023. On the other hand, Jet HomeLoans took the servicing and securitization operations in 2025. This is why many old reviews feel out of date.
Cherry Creek Mortgage at a glance
- Founded in 1987 in Colorado by Jeff May
- Grew to 68 branches across 45 states before 2023
- Became a division of Guild Mortgage in March 2023
- Jet HomeLoans, part of Dream Finders Homes, bought its servicing and securitization operations in March 2025
- Retail rates and licensing now run through Guild Mortgage, NMLS #3274
- A federal qui tam False Claims Act case was filed in 2018 and closed in May 2019, with no public settlement or judgment against Cherry Creek
Cherry Creek Mortgage products and services
Cherry Creek borrowers now use Guild Mortgage programs. As a result, the old Cherry Creek rate sheet no longer stands on its own. Still, the product range stays broad. In practice, new buyers and current owners can find many choices through Guild. If you are new to home loans, this guide to mortgage loans can help you start.
Home purchase and refinance loans
Guild offers common loan types under the Cherry Creek name. For example, these include conventional loans, jumbo loans, and low down payment loans. It also offers government backed choices like the FHA loan. In fact, many first time buyers pick FHA loans for the lower down payment. Refinance help is also available if you want to lower a rate or payment.
Reverse mortgages
Cherry Creek was once a top reverse mortgage lender. Guild kept that focus after the 2023 deal. A reverse mortgage lets older homeowners turn home equity into cash. These loans carry strict rules and real risks. The key terms below come from the current disclosures.
- The marketing materials are not from or approved by HUD or the FHA.
- The borrower still pays property taxes, insurance, and HOA dues.
- Origination fees, mortgage insurance, closing costs, and servicing fees get added to the loan balance.
- That balance grows over time as interest builds.
- The interest is not tax deductible until the loan is repaid.
- Missing required payments can lead to a tax lien or foreclosure.
Always confirm the federal reverse mortgage rules before you sign anything.
How to apply with Cherry Creek Mortgage
The application now runs through Guild Mortgage. To begin, you can start online or with a local loan officer. First, you share basic income, job, and debt details. Then Guild checks your credit and reviews your documents. Generally, most programs look for steady income and a fair credit score. For instance, FHA loans allow lower scores and smaller down payments, while jumbo loans ask for stronger credit and more cash reserves. Ultimately, a loan officer can tell you which program fits your budget.
Cherry Creek Mortgage rates and fees
Current rates and fees now come from Guild Mortgage. In other words, there is no separate Cherry Creek rate sheet anymore. Because rates change often, a live quote from Guild is the only reliable number. This holds true for both new purchase loans and refinance loans.
Most lenders charge similar core fees. Typically, these include an origination fee, an appraisal fee, and title and closing costs. For reference, industry origination fees often run near 1 percent of the loan amount, and Guild sits in that normal range for most loan types. Reverse mortgage costs run higher, however, since fees get added to the balance and grow over time. Therefore, always compare a Guild quote against two or three other lenders before you commit.
What now partnering with Guild Mortgage means for your costs
The Cherry Creek site calls this a partnership. In plain terms, Guild now sets the rates and terms. For example, an existing borrower keeps their loan, but Guild or its servicer may handle it. A new applicant, by contrast, works with Guild from the start. Overall, the Cherry Creek name mostly serves as a bridge for past customers and loan officers.
Cherry Creek Mortgage reviews and complaints
Review scores vary by source. That makes sense, since the company changed hands twice. For instance, older reviews describe the independent Cherry Creek, while newer feedback often points to Guild.
Zillow
Cherry Creek Mortgage holds a 4.97 star rating from 883 borrower reviews on its Zillow lender profile.
One Cherry Creek Mortgage profile on Zillow shows 4.97 stars from 883 reviews. Similarly, many loan officer profiles score above 4.9 stars. Meanwhile, Guild, the current retail lender, earned the most five star reviews of any lender on Zillow in 2024.
Better Business Bureau
The Better Business Bureau lists Cherry Creek Mortgage, LLC as not accredited and currently shows no rating for the profile.
Cherry Creek Mortgage is not BBB accredited. Its standalone BBB profiles now show a Not Rated status. In some cases, profiles even mark the business as no longer operating. By comparison, Guild Mortgage holds its own separate BBB profile.
Yelp
Cherry Creek Mortgage shows a small Yelp footprint, with a single review and an unclaimed business page.
On Yelp, Cherry Creek Mortgage averages 3.5 stars from about 40 reviews. Notably, that score covers dozens of past branch locations. As a result, it points to mixed but mostly fair feedback.
CFPB complaint database
You can search both names in the public CFPB complaint database. Most mortgage complaints involve servicing transfers and payment questions. Understandably, this is common when loans move between companies.
Cherry Creek Mortgage shows a small Yelp footprint, with a single review and an unclaimed business page.
Reddit feedback is honest and mixed. For example, some users report a flood of spam calls after they applied. Others say the rates were not the lowest they found, while a few praise specific loan officers. Still, read these threads with care, since many predate both deals.
Cherry Creek Mortgage outcomes and success rate
Cherry Creek does not publish current approval rates or savings figures. Neither does Guild for the Cherry Creek brand. Therefore, this review avoids vague success claims. For perspective, before the first deal, Cherry Creek funded $4.07 billion in loans in 2022, from 9,884 loan units, based on Modex data. Ultimately, these numbers show past scale, not a promise of future results.
Cherry Creek Mortgage legitimacy and legal history
Cherry Creek Mortgage was a licensed, real lender for decades. Today, its retail lending runs through Guild Mortgage, a public company. Still, two legal matters deserve a clear and honest look.
The first is a federal case from 2018, called United States of America v. Cherry Creek Mortgage Co., Inc. Specifically, it was a qui tam whistleblower case under the False Claims Act. A private party then filed it in California in April 2018. The court docket shows the case closed in May 2019. Importantly, there is no public record of a settlement or judgment against Cherry Creek from it. As such, readers should not assume any wrongdoing.
It helps to avoid one common mix up. Guild Mortgage paid a $24.9 million settlement in 2020 over its own FHA loans from 2007 to 2011. That case involved Guild, not Cherry Creek. Therefore, the two should not be blended.
The second matter is a 2024 lawsuit in Washington. There, plaintiffs named Cherry Creek as a business name in a Truth in Lending Act claim. The court dismissed the claims, which three earlier courts had already rejected. Moreover, the court also dismissed Guild, since it is a separate legal entity from Cherry Creek. In the end, this was a repeat claim, not a proven finding.
Pros and cons of Cherry Creek Mortgage
Pros
- Backed by Guild Mortgage, a large national lender
- Broad loan lineup, including FHA, conventional, jumbo, and reverse loans
- Strong review scores on Zillow for many loan officers
- Founder Jeff May stayed on to lead the Guild division
Cons
- Cherry Creek is no longer an independent lender
- Rates and terms now depend on Guild, not a separate Cherry Creek sheet
- Ownership changed twice, which dates most old reviews
- A past federal case exists, though it closed with no public penalty
Who Cherry Creek Mortgage is best for
Cherry Creek works best for a few clear groups.
- Existing borrowers who need to find their loan officer through Guild
- Buyers who want continuity with a former Cherry Creek loan officer
- Older homeowners exploring a reverse mortgage through Guild
It is a poor fit for other readers.
- Shoppers comparing a standalone Cherry Creek rate, since Guild now sets pricing
- Anyone relying only on old, pre 2023 reviews
- Buyers who want a fully online, self serve loan process
If you are still weighing lenders, learn how to qualify for a loan first.
You can also compare a similar brand in our Carrington Mortgage Services review.
Cherry Creek Mortgage review verdict
A reader today is not judging a solo lender. Instead, the real question is what the Guild relationship means for you. Admittedly, that answer is harder because of a past court case and two ownership changes. Yet the facts still point to a clear path. In summary, Cherry Creek now runs through Guild Mortgage for retail loans, the old federal case closed with no public penalty, and current rates and terms come from Guild. For any real decision, get a live rate quote from Guild Mortgage and compare it against two or three other lenders. In addition, lean on Guild Mortgage’s own current disclosures for terms and fees. Finally, treat the Cherry Creek name as history, not a separate offer.
Frequently asked questions about Cherry Creek Mortgage
Is Cherry Creek Mortgage still in business?
The brand still exists, but not as an independent lender. Specifically, Guild Mortgage runs the retail side after a 2023 deal, while Jet HomeLoans bought the servicing side in 2025.
Who owns Cherry Creek Mortgage now?
Guild Mortgage owns the retail branch business. Jet HomeLoans, part of Dream Finders Homes, owns the servicing and securitization operations.
How do I find my Cherry Creek loan officer?
Visit the Guild Mortgage website and use its branch finder. The Cherry Creek site links there directly.
Is Cherry Creek Mortgage legit?
Yes, it was a licensed lender for decades. Its retail lending now runs through Guild Mortgage, a public company.
Does Cherry Creek Mortgage offer reverse mortgages?
Yes, through Guild. Cherry Creek was a top reverse mortgage lender before the 2023 deal.
This article is for information only and is not financial or legal advice. Cherry Creek Mortgage now operates through Guild Mortgage Company, NMLS #3274, for retail loans. Confirm current rates and terms with Guild Mortgage. Check the status of any court case before you rely on it.
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