The Best Call Center Software in 2019
One of the most important things for a business can be a call center, as voice interaction and call center software have been a staple of the business world for years. A good call center will allow you to do many things, things such as plan, execute and evaluate outbound call campaigns. Outbound call campaigns can be used for a vast multitude of things, one of which being to raise awareness about a particular cause or action. There are also Call Center CRM, Call Center Software or (Customer Relationship Management), a system that allows professionals who are looking to improve a potential customer’s interaction, access to it and keeps it in a database. This obviously is a big thing because if you have someone that can do as such then they can potentially create a sale or move a customer to be a recurring customer. There are two types of Call Center Softwares: inbound and outbound, both are important, respectively and serve their purpose in a business.
Inbound Call Center Software
Seamlessly connect and manage remote locations. Our call center and advanced contact center solutions handle billions of customer interactions per year. Our cloud contact center solutions act as a singular virtual contact center, regardless of location, type or size. This includes inbound, outbound or blended microcenters as well as distributed multi-site centers. Launching a new center is easy, even on multi-channel or customized systems.
Five9 is the all-in-one call center software that uses Practical AI to increase your agents’ effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents before they answer the phone. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9.
Zendesk builds call center and help desk software for better customer relationships. Connect with customers on a call center solution built right into the Zendesk ticketing system. More than 200,000 companies such as Uber, Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity and increase customer satisfaction.
With call center solutions from Salesforce, you don’t have to invest in support centers around the world. Instead, you get state-of-the-art global call center software that runs in the cloud, 24×7. With Salesforce call center solutions, you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year and no infrastructure hassles.
There are many things an outbound call center software can do but we think that it’s very important that whichever software you decide to use has these features. Import and Organize Contacts, Set-Up Call Campaigns & Dialing Speed, Assign Call Campaigns, Customize Caller ID, Customize Emails, Scripts & Dispositions and Record Custom Voicemails. This is the first step. The second step is to actually execute the campaigns and the features listed. “Option 1: Power Dialing Pace, Option 2: Click-To-Call Dialing Pace, Preview Contact Info Before Dialing, One-Click Pre-Recorded Voicemails, Live Transfer/ 3-Way Calling, Record History Notes/ Send Emails. Lastly, the final step is to Evaluate Whisper Coaching, Usage Reports, Summary Reports, Detailed Reports, Review Call Recordings, Monitor Management Dashboard.