Apex Call Centers Announces New Business Process Outsourcing Services

Costa Mesa CA — Apex, a boutique call center and business process outsourcing firm, aims to offer premium call center services to help businesses of all sizes achieve their upscaling and evolution goals in 2021. The company offers a wide range of call center services. This is including customer support, chat support, remote technical support, lead generation, sales, and virtual assistant services. Thanks to a bilingual Spanish and English speaking support team located in Mexico, we are in negotiations to open offices in California and Florida. This is to support the new Biden Harris administration. Biden’s initiative is to restore lost jobs because of the pandemic, create new jobs, accelerate economic recovery, and promote MADE IN AMERICA campaign.

With an ROI-driven approach to their call center services, clients can expect to receive customized solutions. These solutions are cost-conscious and highly-tailored to their business goals. As a result of changing business trends in light of the COVID-19 pandemic, many businesses are adapting to a new environment. This new environment is where the value of business process outsourcing is clearer than ever.

While some businesses have outsourced customer support, some relied on traditional call centers. Apex says that with staffing being of impact due to the pandemic, interest in its AI (Artificial Intelligence) base services is on the rise. According to information provided on the company’s website, these AI-driven services allow teams to get more done with fewer in-house resources.

Information Security

At Apex, businesses can outsource their inbound call handling, outbound campaigns, call recording, and call statistics in the most customer-centric way. The company is fully-equipped with call-monitoring capabilities that are secure and PCI-compliant. The company has announced that it has also invested in advanced information security protocols. These security protocols are designed to protect all of the confidential data. This data is what companies generate via the use of state-of-the-art automated solutions.

“The days of the in-house marketing team have come and gone for many businesses,” says executive, “Our mission in Apex is providing an effective business process outsourcing solution, allowing businesses to reclaim valuable time while attracting prospects and customers who are increasingly relying solely on the internet to find vendors and services.”

Apex provides real assistants, with the majority having a Bachelor’s Degree or higher, along with apt communication and technical skills. From managing your schedules to appointments, email accounts, social media campaigns, documents, travel arrangements, and synchronization of affairs between team members and clients, the services that Apex can provide can be fully customizable to a business’ needs.

As of today, Apex is already handling the support needs of companies that operate globally. Their rich experience in the call center industry and dedication to enterprises’ needs and requirements have always triggered positive results in a call center industry. This is an industry where 75% of clients have had a previous bad experience with a vendor. Their team stays ahead of the curve by staying on top of industry trends. Also, they are helping businesses make adjustments to their strategy on demand.

About Apex

Apex is a California-based SEO company providing call center and business process outsourcing services to businesses across the country. Apex owns call centers in Mexico and in current negotiations to open call centers in California and Florida. This way, it can fulfill large contracts that require US-based operations. This is making it possible for them to provide premium call center services to businesses of all sizes. With a strong focus on ROI, the company aims to deliver customized solutions. These solutions are tailor to the needs of businesses for their upscaling and evolution plans.

Apex believes in out-of-the-box solutions to leverage human capital. We have managed to establish relationships with world-class organizations and successful global firms for more than two decades. Our roots are based on the fact that Apex began as a personal solutions company. We evolved into a full-service organization, which serves as a strategic partner for our clients throughout the talent management lifecycle.

For more information, visit Apex. or contact Eduardo Feuchter (CTO) at [email protected]
+52 664 5 49 42 84

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