PH Embassy in U.S. adopts better queuing system for clients

Foreign Affairs Secretary Teodoro L. Locsin Jr. graces the launching of the Philippine Embassy’s QLess management system at the Philippine Embassy Chancery Annex on 20 December 2018. Also shown in photo is Consul General Renato Villa who facilitated the live demonstration, Ambassador Jose Manuel G. Romualdez, and Mrs. Ma. Lourdes Locsin. CONTRIBUTED

WASHINGTON, D.C. –– A cloud-based electronic queue management system was launched Dec. 20 by the Philippine Embassy to enable consular clients to easily register and queue in for passport, visa, civil registration, documents notarization, dual citizenship applications, and other consular services.

In a live demonstration of the new system, QLess, Philippine Ambassador to the United States Jose Manuel G. Romualdez noted that it replaces physical lines and waiting rooms with virtual, mobile lines. Applicants may roam freely while waiting wherever and however they want. QLess alerts them on their mobile phone when their turn is approaching.

Using QLess, applicants may visit the Embassy website to view wait times, schedule appointments at least a week in advance, or join a virtual queue remotely via the website, on-site kiosk or mobile phone.

Romualdez said, “The introduction of the system is part of the Embassy’s continuing endeavor to improve and enhance the delivery of frontline services to its clients.”

He added that other Philippine Foreign Service Posts may wish to adopt the system after its efficiency and usefulness have been tested after a month.

Applicants may access the Embassy’s QLess online system via this link: https://kiosk.na1.qless.com/kiosk/app/home/10000000126.