PG&E hailed for ‘outstanding customer service’ for second year in a row

Monica Ferrer of Walgreens, far left, and Staples’ Bob Valair, far right, present an award to PG&E’s Yua Thau, Kendra Weinisch, Melissa Clark, Alex Feliz, Dave Alexander and Roger Ballesteros. CONTRIBUTED

SAN FRANCISCO— Pacific Gas and Electric Company (PG&E) again won a prestigious award for its customer service.

The Edison Electric Institute (EEI) announced on Monday that PG&E is a recipient of its 2018 Awards for Outstanding National Key Accounts Program Award for Outstanding Customer Service for the second consecutive year.

The organization also recognized PG&E employee Alexander Feliz as a recipient of the National Key Accounts Executive Award for Outstanding Customer Service for providing customer service and assistance that goes above and beyond expectations.

The awards have recognized EEI member companies and National Key Accounts executives annually for the past 20 years for providing superior service to business customers with multiple locations.

“PG&E’s Business Energy Solutions team consistently finds new ways to provide value to our customers, from small businesses to larger brands. Our employees are invested in meeting our customers’ needs, and we’re pleased to be recognized for our efforts at a national level,” said Deb Affonsa, the vice president of customer service at PG&E.

The Edison Electric Institute (EEI) is the association that represents all U.S. investor-owned electric companies. Votes were cast by EEI National Key Accounts customers, representing a wide variety of industries. Customers were asked to vote for companies that exceed expectations based on a number of traits, from how proactive, empowered and accountable representatives are to a shared philosophy that customers are the reason they are in business.

PG&E’s Business Energy Solutions team serves more than 300,000 business customers in PG&E’s 70,000-square-mile diverse service territory in Northern and Central California. The team proactively seeks to help customers with their account management needs, partnering with them on their energy needs and opportunities for efficiency.

“Congratulations to this year’s winning companies and executives for their outstanding customer service and sustained excellence,” said EEI President Tom Kuhn. “Throughout the electric power industry, electric companies are shifting toward customer-centric energy products and providing safe, reliable, affordable, and cleaner energy.”

The Awards for Outstanding National Key Accounts Customer Service were established by the Customer Advisory Group, a group of national chain customers that provide feedback, guidance, and support to EEI’s National Key Accounts program. EEI’s National Key Accounts program is a customer-oriented program where leading multi-site customers and electric company account representatives collaborate to develop efficient energy management strategies that can be integrated into facilities nationwide.